Customer Service

Customer Service

We Cherish all our customers

Nino Cuisine Contact Information

3667 St Laurent Blvd
Montreal,Quebec
H2X-2V5
Telephone Number:514-844-7630
Email: ninocuisine@gmail.com

Shipping Information

Ninocuisine prides itself in using only the best carrier to get your valued parcel safely delivered to you.We currently ship via Purolator and we also double check before shipping any order.Ninocuisine cares for the environment, we use recycled boxes. As a result, the product that you see on the outside of the shipping box will not necessarily be the item you have ordered. Please be sure to open the box carefully, check the product inside and it will be correct with the correct packaging.
Please Note: Items returned may result a subject to a 25% restocking fee.
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For Any General Inquiry

Please e-mail to : ninocuisine@gmail.com . Your inquiry will be answered within 2 business days
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Returning Online Orders

If your package arrives damaged or defective and you are unable to return it to our store location, we will arrange to replace it by our courier PLEASE e-mail us at ninocuisine@gmail.com within 10 days of the date receipt of product. E-mail inquiries will be replied from Monday to Friday during regular business hours.

YOU MUST PROVIDE THE FOLLOWING:

A picture of damaged item with its original shipping box,original invoice number (found on your packing slip) .The product code of the unused item, in its original packaging and size of the item's box you will be sending
IMPORTANT:PLEASE DO NOT SEND BACK ORDERS BEFORE CONTACTING US the package will be refused. We will not accept returns or exchanges on used items or items without original packaging under any circumstances.Sale items mean"Final Sale". In these cases, the prices are so low (often below cost) that we will not accept the merchandise for return.No refunds or exchanges. We will, however, replace any items that are received defective within 10 days of the date receipt of product. .

RETURNING ONLINE ORDER TO OUR STORE ?

Yes, you may return online orders at our store location. When you do, you will receive a gratitude courtesy gift of Mr. Nino's choice. You'll be asked for the copy of the receipt and our clerk service will give a credit note - No refund. This is the only refund option available in store.
All in-store returns must comply with our store Return Policy.

PLEASE NOTE: Items returned within 10 days may be subject to a 25% restocking fee when using any means of courier service.